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Below are some short answers to frequently asked questions.  Please read our Encore Movie Rewards Rules, for more detailed information.

BASIC QUESTIONS

Q: What is Encore Movie Rewards?
A: Encore Movie Rewards is a rewards program that allows members to earn points for box office and concession purchases at Santa Rosa Entertainment Group theatres.  Additionally, members earn special offers and rewards just for being members.
 
Q: How can I join Encore Movie Rewards?

A: Pick up an Encore Movie Rewards card at any participating Santa Rosa Entertainment Group theatre location. Simply fill out the brief online application and start earning rewards. We offer the convenience of online account tracking; you can view your Encore Movie Rewards points by signing in online at
http://loyalty-srentertainment.com/Secure/Login.aspx.

Q: What are the benefits to providing a valid email address?

A: Supplying an email address allows us to confirm your account and activate your membership, send you coupons, rewards, special offers and valuable member information tailored just for you.

Q: What are you going to do with my information? Will you share or sell it with anyone outside your company?

A: We will use your information for internal Marketing purposes and to provide you with offers and rewards that make sense for you. We do not share your information with or sell your information to third parties.

Q: Will my
Encore Movie Rewards card work at all Santa Rosa Entertainment Group theatres?
A: The Encore Movie Rewards card will work at all participating Santa Rosa Entertainment Group theatres. Currently all locations accept the Encore Movie Rewards card

Q: Can I use my card at different Santa Rosa Entertainment Group locations?

A: Yes. Your card is good at any participating location.

Q: Do I receive credits for purchasing gift cards?
A: No, credits are only earned when redeeming gift cards.

POINTS


Q: How do I accumulate points on my card?

A: Members can earn points from movie ticket purchases and concession purchases as        well as by participating in special promotions.  Members earn 1 point for every dollar spent at the box office for ticket purchases or concession stand on any concession items (no maximum per day). Members also can earn extra credit points on Box Office or Concession purchases during promotions.

Q: How can I keep track of my points?

A: Points earned, and total points balance can be found in several places.
1. Printed on the bottom of the receipt
2. By signing in online at http://loyalty-srentertainment.com/Secure/Login.aspx.
3. At the Box Office, a cashier will be able to help you, view your points.  

Q: Do my points have an expiration date?

A: No, points that you have earned will not expire.

Q: Can I give my
Encore Movie Rewards points to someone else?
A: No, Points are not transferable.

Q: Do I receive points when making online or kiosk ticket purchases?

A: Yes, Members will receive 1 point per dollar spent at ticketing kiosks. When online tickets are redeemed please be sure to provide your Encore Movie Rewards card to the box office cashier or swipe it at the kiosk when prompted.

Q: Do I receive points for the purchase made when I picked up my loyalty rewards card?

A: You must provide a registered Encore Movie Rewards card prior to a transaction to receive points for that transaction.  You will receive 20 bonus points when you register your Encore Movie Rewards online.

Q: How do I receive my points if I forget to hand my rewards card to the staff member after my purchase has been completed?
A: You must provide a registered Encore Movie Rewards card prior to a transaction to receive any points for that transaction. 

Q: What happens after 900 points have been reached and the last reward on the list has been gained?
 A: Points will continue to accumulate and you will receive a Free Small Popcorn at 975 points. The rewards reset to every 75 points in this order, Small Popcorn, Small Drink, and Free Admission.

Q: What if I forget my card at home? Is there a way to enter it manually so, I still get reward points?

A: Yes, the cashier can enter your card number manually, if you provide the 12 digit card number before the transaction is completed. 

REWARDS


Q: Can I upsize a free concession reward voucher?

A: Yes. See a participating location for details.

Q: Do reward vouchers print at the concession stand?

A: Yes, you will receive your voucher when you cross the point level, either at the concession stand or the box office.

Q: When I redeem a reward do my points reset?

 A: No, the Encore Movie Rewards points continue to accumulate.

Q: How do I receive email offers and discounts?

A: Once you've registered your email address you will receive periodic emails with exclusive offers and discounts.

Q: Can I swap my free concession reward voucher with something other than a popcorn/drink?
A: You cannot swap for other concession items. However, the popcorn/drink reward vouchers are upgradeable to larger sizes for a discounted amount.

Q: Can I use the Free Movie Ticket voucher for a 3D feature?
A: Yes, the free movie ticket voucher can be used for a 3D admission. There is a surcharge of up to $3.50, depending on location.

Q: I have looked at the list of rewards associated with the program. Are there any plans for additional rewards in the future? Free movie nights, popcorn nights, etc.?

A: Yes, The Encore Movie Rewards program is constantly evolving to better suit our loyal guests. You will receive periodic emails with exclusive offers, discounts and extra rewards.

Q: Can I redeem my reward points for cash?

 A: No, the Encore Movie Rewards points do not have a cash value.

TROUBLE SHOOTING


Q: Why does it say “Sorry a User Already exists with that email address”?

A: This could be multiple issues; generally it is that your card has already been registered. If you have further questions please follow this link loyalty@theatreservices.com to email a guest service representative. A representative will respond within 1-2 business days.

Q: My credits are not totaling properly.

Please follow this link: loyalty@theatreservices.com to email a guest service representative. A representative will respond within 1-2 business days.

Q: What do I do if I notice a discrepancy with point totals?

A: Please follow this link: loyalty@theatreservices.com to email a guest service representative. A representative will respond within 1-2 business days.

Q: What if I have activated my account but my card is still not working?

A: Please follow this link: loyalty@theatreservices.com to email a guest service representative. A representative will respond within 1-2 business days.

Q: What if I lose my
Encore Movie Rewards card?
A: Please follow this link: loyalty@theatreservices.com to email a guest service representative. A representative will respond within 1-2 business days.

Q: Can I get a duplicate
Encore Movie Rewards loyalty card for a member?
A:  No, we do not offer card duplication, but do encourage all members within the same household, 12 years of age or older to sign up for another card, to get even more rewards.